There are two kinds of payments on Save a Seat: what hosts pay us for upgrades and plans, and what guests pay hosts for tickets and gifts. Refunds work differently for each.
For hosts: upgrades and plans
- 14-day guarantee on your first payment. If Save a Seat isn't right for you, email support@saveaseat.rsvp within 14 days of your first payment on a plan or upgrade and we'll refund it in full.
- Subscriptions. Cancel any time from your dashboard's Plans screen. You keep premium features until the end of the period you've paid for, and you won't be charged again. We don't give partial refunds for unused time on renewals, except where the law requires.
- Forgot to cancel? If a renewal charged you and you haven't used premium features since, email us within 7 days of the charge and we'll refund it.
- One-time event upgrades are covered by the 14-day guarantee; after that they're final, since the upgrade stays on the event for good.
For guests: tickets
- The host sets the refund policy for their event and decides whether to refund a ticket. Contact the host first — reply to your receipt email or use the contact details on the event page.
- If an event is canceled and the host refunds your order in full, Save a Seat's service fee is refunded too.
- Otherwise, Save a Seat's service fee is non-refundable, because it covers payment processing and the service that's already been provided.
- If a host is unresponsive or you believe an event was fraudulent, email support@saveaseat.rsvp with your order number and we'll look into it.
For guests: group gifts and donations
Contributions are gifts to the host and are generally final. If you made a mistake (for example, a wrong amount or a duplicate payment), contact the host or email us within 7 days with your order number and we'll help. Contributions are not tax-deductible charitable donations.
How refunds are paid
Approved refunds go back to the original payment method. Your bank usually shows them within 5–10 business days. Please contact us before filing a chargeback with your bank — it's almost always faster.
Questions about this page? Email support@saveaseat.rsvp.